Cigna and Evernorth Psychiatric Care in Massachusetts
Journey Psychiatric Care is in-network with Cigna and Evernorth. You meet Joseph Lavoie, PMHNP-BC by secure video from anywhere in Massachusetts.
Questions first? Call 617-858-8276. Booking and intake run through our secure, HIPAA-compliant patient portal.
The short answer
Journey Psychiatric Care is in-network with Cigna and Evernorth, so Cigna psychiatric care in Massachusetts is billed to your plan as outpatient mental health care. Cigna’s behavioral health benefits are run by Evernorth, which is why you may see both names. What you pay depends on your plan. Sign in at cigna.com or call the number on your card.
Why your card says Cigna but your claim says Evernorth
Cigna and Evernorth are part of the same company. Evernorth Behavioral Health handles mental health benefits for many Cigna plans. So you might call Cigna and get transferred, or see Evernorth on an explanation of benefits. Both point to the same coverage for your visits here.
Joseph is a board-certified psychiatric nurse practitioner, not a psychiatrist or physician. He evaluates, diagnoses and prescribes, and all of his visits are by secure video. Read how telehealth visits work, and make sure you are in Massachusetts during each one.
Cigna plans are common through employers, including large national ones. The plan your employer picked sets your costs, not Cigna in general. You can also compare all the plans we take or read how insurance covers telehealth psychiatry in Massachusetts.
If you have a health savings account or flexible spending account through work, many people use it for copays and deductibles on mental health visits. Check the rules with your account administrator.
What to have ready
Your Cigna ID card
Member ID, group number and the behavioral health phone number, if your card lists one.
Your myCigna sign-in
Your online account shows your deductible, what you have paid so far and claims as they come in.
Your reason for coming
A few notes on what has been going on and for how long. You do not need to have it all figured out.
How to check your Cigna benefits
- Sign in to myCigna. Look under behavioral health or mental health benefits for outpatient visits.
- Call if it is unclear. Ask for Evernorth Behavioral Health if you are transferred.
- Ask about telehealth. Confirm video visits with a specialist are covered like office visits.
- Check for prior approval. Routine outpatient visits rarely need it, but ask so there are no surprises.
- Book your evaluation. Request a time online or call 617-858-8276.
Other plans we take
Plan not listed?
You can still be seen. Journey Psychiatric Care provides invoices you can send to your plan for out-of-network reimbursement. Contact us for current self-pay rates.
Frequently asked questions
Does Journey Psychiatric Care accept Cigna?
Yes. The practice is in-network with Cigna and Evernorth. Confirm your specific plan with the number on your card before your first visit.
What is Evernorth?
Evernorth is part of the Cigna family of companies, and Evernorth Behavioral Health manages mental health benefits for many Cigna plans. If you see Evernorth on a letter or claim about your visits, that is normal.
How much is a Cigna visit?
It depends on your plan’s copay, deductible and coinsurance. The practice does not quote copays, because each plan is different. Your myCigna account or member services can tell you.
Do I need prior authorization for outpatient psychiatry with Cigna?
Routine outpatient mental health visits usually do not need it, but rules differ by plan. Ask member services when you call to check your benefits. If anything is needed, ask them what the next step is.
Can my teen use my Cigna plan here?
Journey Psychiatric Care sees teens and adults, and younger children case by case. If your child is a dependent on your plan, have the subscriber’s name and date of birth ready, and a parent or guardian completes intake and joins the first visit.
Who handles my care?
Joseph Lavoie, PMHNP-BC, sees you at every visit. Your evaluation, follow-ups and any prescriptions all come from the same clinician.
Take the next step in your journey.
Same clinician every visit. Telehealth anywhere in Massachusetts.
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